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A way of life


As a member of the Life Healthcare Group, Life Faerie Glen Hospital is a dedicated super specialised spinal and orthopaedic hospital. It incorporates the experience of super specialised surgeons and allied professionals with a team approach to the management of orthopaedic conditions.

Life Healthcare is recognised through the health industry for its high calibre professionals and excellent facilities. Life Faerie Glen Hospital believes in the delivery of world class healthcare through a combination of unparalleled care and clinical excellence, along with focus on the personal needs of our patients and their families.

Life Faerie Glen Hospital subscribe to the core values of the Life Healthcare Group, while individually striving to continually improve facilities, standards and technology.

At Life Faerie Glen Hospital our priority is to focus on the delivery of a special brand of health and care to patients, in a world class hospital, making life better for all our patients.



Contact us


Physical address

Cnr Atterbury & Oberon Avenue
Faerie Glen
0043

Postal address

P O Box 1504
Faerie Glen
0043

Telephone 012 369 5600
Fax 012 361 8991
Email Marietjie.DeJonge@lifehealthcare.co.za
Map Life Faerie Glen Hospital


Management

Our management can be contacted through our hospital’s reception desk or through e-mail.

Position Name
Hospital Manager Lisa Douglas
Nursing Manager Eugenia Sibenya
Finance and Administration Manager Martilie Bell
Pharmacy Manager Charlé Snyman
Marketing Hanlie Pretorius



Our facilities

The hospital boasts 87 beds, 6 theatres (four with laminar flow), and a 12 bed ICU, High Care unit, medical suites, pharmacy facilities, a specialist radiology unit with CT scan and MRI, and a 24 hour accident and emergency unit equipped to deal with medical emergencies.

Medical and surgical disciplines

  • Anaesthesiology
  • General practice
  • Orthopaedic surgery
  • Spinal surgery

Specialised care facilities

  • Adult ICU / High Care
  • 24 hour GP Practice

Diagnostic facilities and services

  • Pathology laboratory (24 hour service)
  • Radiology unit including CT and MRI scanner

Other facilities and services

  • Coffee shop
  • Visitors parking
  • 24 hour security



Supporting doctors

The doctors listed below are private practitioners. Please enquire about their rates directly with the practice.

Our team of doctors are widely respected for their expertise and experience. If you need to contact any of them, they will be happy to assist you with any enquiries.

The contact details of our doctors are below and categorised in accordance with their specialty. They can be contacted on Monday to Friday, between 09:00 and 17:00.

Name Contact number

General practitioner(s)
Dr A W L van Zyl 012 365 1866
Dr Anmarie Kok 012 369 5600
Dr Eddie McDonald 012 348 1185 / 6
Dr Lukas de Kock 012 993 2044 / 5
Dr Steyn van Sittert 012 348 1184

Orthopaedic surgeon(s)
Dr Chris Gräbe 012 348 5410
Dr Chris Neser 012 348 2240 / 2242
Dr Ettienne Coetzee 012 348 3234
Dr Hans Van Dyk 012 348 1336
Dr Koos Louw 012 348 0785
Dr Marcel Straub 012 348 9050
Dr Tiaan Stoffberg 012 998 5692
Dr Willem Tollig 012 348 1100

Physician(s)
Dr Louis Wilken 012 348 9570



Patient and visitor information

At Life Faerie Glen Hospital, we take pride in providing you with information that you need in order to make your stay with us a pleasant and hassle-free experience.

If there is any further information that you or your family require regarding our hospital and our services, please feel free to contact us.


Accommodation

Accommodation at our hospital is extensive and includes:

  • Private wards
  • Semi-private wards
  • General wards
  • Intensive care unit / High care unit
  • Day ward

We offer television with DSTV in our general and private wards. Private wards are all en-suite. An a la carte menu is available. An extra fee may be levied for a private ward.


Admission

Our admission process can be made much easier for you, if the following simple guidelines are followed.

  • Medical aid patients should check with their medical aid / scheme prior to admission to obtain pre-authorisation, if deemed necessary by the medical aid / scheme.
  • Patients have to present their medical aid card and identity document on admission. Persons under the age of 18 have to be accompanied by a parent or legal guardian.
  • Also refer to the “Tariffs” and “Discharge” sections below, for more information on prepayment and payment procedures.


Discharge

Once your doctor has arranged for your discharge, the staff will arrange medication, dressings, etc. from our pharmacy, as prescribed by your doctor. Please remember to take all your belongings, X-rays, appointment cards, etc. with you. Should you require the assistance of a porter, please inform the sister in charge. Please note that the discharge process can take up to an hour.


Patient Benefits

The patient enjoys value-added services and a comprehensive support/information programme.


Service monitoring

With our value for LIFE and ongoing quality improvement drive, we welcome any suggestions, complaints, concerns, comments and compliments. All patients will be asked to rate our service by means of the quality service evaluator that is available in all our units. Please do make use of this facility.

We especially welcome any suggestions our patients may have. Any feedback is welcome via e-mail to Marietjie.DeJonge@lifehealthcare.co.za


Tariffs

  • Our hospital charges patients at medical aid / medical scheme rates.
  • A prepayment is required on hospitalisation from patients not covered by medical aid or a medical scheme or if in line with your medical aid`s rules.
  • It is recommended that private patients contact the hospital`s accounts department prior to admission to establish the estimated hospital cost.
  • Patients requesting accommodation in private wards will be requested to pay the private ward rate on admission.


Visitor Information

We welcome all of our patients` visitors, as we know what a difference the support of close family and friends can make.

In light of this, we also have to be aware of the rest that all of our patients require and we have thus provided for visitors to visit our hospitals only at certain designated times and these are:

    General wards
  • 11h00 – 11h30
  • 15h00 – 16h00
  • 19h00 – 20h00

    ICU / High care unit
  • 11h00 – 11h30
  • 15h00 – 16h00
  • 19h00 – 20h00

Further to this, other rules apply with respect to visitors and these are:

  • Visitors are restricted to three per patient at a time. Children are welcome, but with adult supervision.
  • In the intensive care unit (ICU), two family members per patient are allowed, no children under 12.
  • In the high care unit, two visitors per patient are allowed, no children under 12.