All our latest news about the company, what is happening, what is new etc.Read more...
Looking for a specific doctor that is currently practicing at one of our hospitals.
View our dedicated maternity and babies website. Info related to pregnancy can be found here, as well as all the little babies born at our hospitals.Read more...
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The three cornerstones of our business and our commitment to our patients are, Life, Health and Care.
Life summarises our philosophy of protecting our patient's wellbeing
and quality of life. Health is our clinical excellence in world-class
facilities, and Care is the human touch of providing quality service,
respect and empathy for those entrusted to our care. Read more...
63 facilities in 7 provinces, of which 51 are acute care. Read more...
6 Mental Health units in 3 provinces and 2 units which offer involuntary and assisted mental health admissions. Read more...
7 Adult and 2 Paediatric Units in 5 provinces. Read more...
The company delivers hospital based services in the fields of chronic mental healthcare, frail care, rehabilitation and acute care in 5 provinces. Read more...
10 Renal Dialysis units in 5 provinces and still growing. Read more...
The Life College of Learning has over 1 000 students studying various nursing programmes each year. Read more...
Leading provider of contracted, on-site occupational and primary healthcare services to employer groups in commerce, industry, mining, parastatals and to government correctional services. Read more...
Contact us through our new all-in-one portal where you can give feedback and ask questions. See the contact us page for more information.
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21 Chaplin Rd
Illovo 2196, South Africa
011 219 9000
08:00 - 16:30
Directions to our office
View our current Annual Results. Read more...
View our previous financial results & reports. Read more...
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A way of life
Life Poortview is a dedicated mental healthcare facility specialising in the treatment of psychiatric disorders, including substance dependence or other addictions that are associated with these disorders.
Our treatment programmes, facilitated by our multidisciplinary team, have been developed to achieve optimal outcomes through the short term treatment of mental healthcare users in a tranquil and therapeutic environment conducive to their recovery.
By delivering clinical excellence in world class facilities as well as through our dedication to well-being and quality of life, we aim to make a difference in the lives of those entrusted to our care. Through a true focus on the personal needs of the mental healthcare users making use of our facility as well as their families – we live up to our purpose of making life better.
18 Malcolm RoadPoortviewRoodepoort1724
GPS Coordinates :Sout -26.08954 East 27.85167(Decimal Degrees)
P O Box 779Ruimsig 1732
Our multidisciplinary team of medical, therapy and nursing professionals involved in the treatment and care of users of the mental health services offered at Life Poortview, is reflective of our holistic approach to mental healthcare. Working closely together, the aim of the team is to achieve optimal outcomes for users. The composition of the multidisciplinary team is tailored to the needs of each specific user.
The team includes the following healthcare professionals:
Our support services team consisting of administrative personnel and support staff delivering ancillary services are focused on delivering an experience of care for all who are admitted to our facility. Staff participates in ongoing quality training and continually focuses on the importance of quality in delivery of services – embracing the caring principles of empathy, ethics, excellence, energy and empowerment.
Support groups on a Monday evening are for wellness groups(please contact your therapist for a time)
The modern 80 bed Life Poortview facility has been specifically designed and decorated to foster a sense of peace and tranquillity to assist users in their recovery.
The facility houses the following:
Treatment programmes for psychiatric disorders are based on cognitive-behavioural principles, and are designed to provide comprehensive and holistic treatment in order to facilitate recovery in people affected by:
The primary objective is to mobilise internal and external resources in the promotion, restoration and maintenance of mental health – thereby helping the user to reach an optimal level of functioning as a valued person.
Based on an assessment of the individual user, specific therapeutic modalities which will be beneficial to that specific user are selected. Other concomitant medical and psychiatric conditions are also attended to. Treatment regimes, supported by 24 hour specialised nursing care, can include any of the following:
Our mental healthcare programmes also include a treatment programme to assist users whose functioning has become further impaired either as a result of their dependency on psychoactive substances or any other addiction associated with their mental disorder.
This intervention programme is aimed at breaking the cycle of addiction through detoxifying the user whilst implementing an intensive cognitive behavioural psychotherapy programme. The primary goal is to interrupt the cycle of addiction and to foster maintenance of abstinence. This programme, supported by 24 hour specialised nursing care, includes the following:
Our programme strongly focuses on the improvement of the individual’s:
Mental healthcare users will also be assisted to develop realistic life goals and a healthy lifestyle in the absence of substance dependence or other addictive behaviour.
The doctors listed below are private practitioners. Please enquire about their rates directly with the practice.
Patient and visitor information
At Life Poortview we would like to make sure that your stay with us is as hassle-free as possible. Below we have outlined information so that you know what to expect when being admitted to our facility. Should you need any further information please do not hesitate to make contact with us (Click here for our contact details). Further rules and procedures will be explained upon admission.
Admission and finances
Only psychiatrists with admitting rights to Life Poortview may admit a person to the facility. Persons who voluntarily seek professional mental healthcare assistance will therefore need to consult one of Life Poortview’s admitting psychiatrists (Click here for their contact details). The psychiatrist will determine whether admission is necessary and, if so, facilitate the admission process.
Your psychiatrist, psychologist, general practitioner or other healthcare professional can refer you to one of the admitting psychiatrists, or you could make an appointment with one of them.
In order to make your admission as speedy and hassle-free as possible, please take note of the following:
If you are a member of a medical scheme that requires pre-authorisation, you would need to supply them with the following:
The following will be required on your admission:
Please ensure that you have all the necessary documentation with you upon your arrival at Life Poortview. The admission consultant at the main reception desk will assist you with the admission process.
For situations where a family member, spouse or caregiver believes that a person needs to be admitted, but the person is not able or willing to consent – there is a special admission procedure that needs to be followed.
For more information and the processes relating to this type of admission, please contact one of the Life Poortview admitting psychiatrists.
In case of an after hour emergency, please contact the 24 hour trauma and emergency unit at Life Flora Hospital (tel. 011 470 7720) or the accident and emergency unit at Life Wilgeheuwel Hospital (tel. 011 796 6519) for assistance.
Mental Healthcare users covered by a medical scheme should note that whilst every effort is made to obtain payment from your medical scheme on your behalf, the responsibility for the payment of services rendered still remains with the guarantor. Any costs not covered by your medical scheme will have to be settled upon discharge. If you are unsure of any financial matter, please speak to one of our case managers in person or by telephone at 010 003 0930 for assistance.
Mental Healthcare users who aren’t covered by a medical scheme will be required to pay a deposit based on the estimated total of the costs for their stay at our facility. The balance needs to be settled on discharge. Credit cards, cash or bank guaranteed cheques are accepted. Please note that services provided by the psychiatrists, other medical practitioners and healthcare professionals are not included in the facility account and will be charged separately.
What to bring
At Life Poortview both indoor and outdoor spaces are available for your use. Therefore, bring casual, comfortable clothes for the length of your stay as well as comfortable shoes. Please bring your own toiletries and towels as well as appropriate sleepwear as you may be sharing a room.
Current medication (including any food and vitamin supplements) in original containers must be brought with you. Medication must be handed to the mental healthcare nursing practitioner in charge, upon admission. Personal laundry services are not provided. Please make arrangements for clean clothes with your family.
Please do not bring
Please do not bring valuables such as jewellery and large sums of money with you. There are small safes available in the rooms for the safekeeping of items such as ipods. Whilst every effort is made to protect patients belongings, we cannot be held responsible for any loss that might occur. It remains your responsibility to take care of your personal belongings.
Please refrain from bringing all electronic gadgets as they will be kept by the UM anyway. This also ensures complete safety of your belongings.
MealsGood nutrition is an important part of our care. Meals and beverages are served in the dining room. Please note that visitors are not allowed during meal times. Hot and cold beverages are served with meals. A coffee shop with basic supplies (snacks and soft drinks) is available on the premises. Cash only, no card facility in tuckshop.
Visiting hoursVisiting hours are on Wednesdays from 16h00 to 20h00 and from 13h00 to 17h00 on Saturdays, Sundays and public holidays. Please note that mental healthcare users are only allowed two visitors at a time. Depending on treatment needs, visitation privileges may be revoked at any time, for the safety and well-being of the patient.
Visitors are requested to adhere to the rules and regulations of the facility, which will be explained by the admission staff. No visitation is allowed in the rooms. General areas such as the TV rooms, family visitation rooms, lounges in the reception area and the garden can be used. For security reasons all users and their families/friends will be screened and searched as required, to prevent any illegal substances or items being brought onto the premises. This is for your and our patients safety.
Service monitoringYour feedback with regard to our facilities and services are important to us and we welcome any suggestions, concerns, comments and compliments. We encourage you to make use of the hand-held feedback system (Q-evaluator) and the comment cards provided (for more detailed comment). Our unit managers will also make regular rounds and as your comfort and care are important to us, we encourage you to speak freely to them should you experience any inconvenience whatsoever.
Should you wish to email us any compliments or complaints, kindly do so to tanya.fester@lifehealthcare
Safety, security and general rules
General checking of possessions Although we respect your privacy, there are circumstances required by law, where you will be requested to submit your possessions for a routine search in order to ensure that no illegal substances or harmful items are brought onto the premises.
Leaving the facilityYour attending psychiatrist will discuss your length of stay with you. This facility is a short stay unit and therefore weekend leave does not form part of the treatment programme. You are not allowed to leave the facility without prior discussion and arrangement with your attending psychiatrist. Non-compliance will result in immediate discharge from the unit.
MedicationAll medication, including over the counter medication, must be declared on admission to the mental healthcare nursing practitioner in charge. Medication may only be administered by the healthcare practitioners. No self-medication will be permitted unless so instructed by your psychiatrist or medical doctor. Users are not allowed to keep any medication, including homeopathic or herbal medication, in their lockers.
CellphonesTo ensure commitment to our programmes, mental healthcare users will not be allowed to make use of their cellphones for calls or access internet or social media sites during therapy hours.
Electronic equipmentIn the interest of your fellow users – personal radios, CD players, ipods and MP3s are not allowed anywhere unless used with headphones. Please note that in certain instances your attending psychiatrist, medical, healthcare or nursing practitioners may restrict or prohibit you from using these items.
SmokingLife Poortview is a non-smoking area and as such smoking is only allowed in designated smoking areas. Please note that no cigarettes will be sold at the coffee shop available on the premises.
Further facility and conduct rules pertaining to your stay will be explained to you on admission.
No Hubbly Bubbly is allowed on the premises
No E-Cigarettes is allowed on the premises
For more information and facilities listings of the mental healthcare services offered by Life Healthcare – please visit the dedicated mental healthcare services section listed under hospitals on the Life Healthcare website
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