All our latest news about the company, what is happening, what is new etc.Read more...
Looking for a specific doctor that is currently practicing at one of our hospitals.
View our dedicated maternity and babies website. Info related to pregnancy can be found here, as well as all the little babies born at our hospitals.Read more...
View our latest Life Magazine(s) that is available free at any of hospitals, online. Read more...
The three cornerstones of our business and our commitment to our patients are, Life, Health and Care.
Life summarises our philosophy of protecting our patient's wellbeing
and quality of life. Health is our clinical excellence in world-class
facilities, and Care is the human touch of providing quality service,
respect and empathy for those entrusted to our care. Read more...
63 facilities in 7 provinces, of which 51 are acute care. Read more...
6 Mental Health units in 3 provinces and 2 units which offer involuntary and assisted mental health admissions. Read more...
7 Adult and 2 Paediatric Units in 5 provinces. Read more...
The company delivers hospital based services in the fields of chronic mental healthcare, frail care, rehabilitation and acute care in 5 provinces. Read more...
10 Renal Dialysis units in 5 provinces and still growing. Read more...
The Life College of Learning has over 1 000 students studying various nursing programmes each year. Read more...
Leading provider of contracted, on-site occupational and primary healthcare services to employer groups in commerce, industry, mining, parastatals and to government correctional services. Read more...
Contact us through our new all-in-one portal where you can give feedback and ask questions. See the contact us page for more information.
Download map (pdf)
21 Chaplin Rd
Illovo 2196, South Africa
011 219 9000
08:00 - 16:30
Directions to our office
View our current Annual Results. Read more...
View our previous financial results & reports. Read more...
View our current share price and share information. Read more...
View the latest information published in the media. Read more...
View the Life Healthcare Group board of directors. Read More...
International research in the healthcare industry has identified patient experience as one of the top priorities for hospital leaders;
it further indicates that successful hospitals provide an exceptional patient experience and that everyone has a role to play in the patient journey.
Furthermore, it has been proven that by putting patients first, hospitals will deliver safe, high quality care in an environment of trust and satisfaction.
Life Healthcare is therefore joining international and local healthcare providers by moving beyond measuring patient satisfaction into measuring and
promoting patient experience of care.
In line with this, Life Healthcare has set the objective of delivering a superior patient experience across all touch points, in all facilities and business units.
While many aspects contribute to a positive patient experience, we believe that a patient journey is enhanced through thoughtful behaviour from all who interact
with that patient. In every interaction Life Healthcare staff are encouraged to be mindful of their behaviour and the impact it may have (positive or negative) on
the patient’s experience of care.
The group’s CARE programme has been developed with this in mind. It involves 24 000 employees and management, partners (doctors), medical students and service providers
across all service offerings (including Life Acute Hospitals, Life Rehabilitation, Life Mental Health, Life Esidimeni and Life Occupational Health). Each employee
undergoes a full day of training, delivered by trained Life Healthcare CARE Champions, which incorporates picture based methodology, maps and games, making it fun and
interactive – providing a fresh new approach to learning. In addition to this, the entire Group participates in monthly themed huddle sessions, designed specifically to
ensure that the energy of the initial roll out of the programme is not lost over time.
During the training, staff members are provided with insight in to the world of Life Healthcare – how their role impacts the patient journey and therefore the
experience, and how by changing or continuing certain behaviours, the experience of the patients entrusted to our care will be enhanced. The training provides
the simple tools and behaviours to ensure that we all engage with our patients in a more thoughtful manner.
In line with the ISO methodology – Life Healthcare not only trains staff on the importance of delivering a superior patient experience, but we also assess
whether this is actually being achieved. This is measured in a number of ways:
The concept of ‘patient centred care’ is one that is recognised internationally, as well as by Life Healthcare. We believe that an informed public is an empowered public and open communication, education
and involvement of our patients is encouraged at every level. Our patient rights and responsibilities brochure, which is available in all our facilities, informs our patients and families of their basic
rights with regards to care in our facilities (including their right to involvement in all clinical decisions and treatment options as well as the right to provide feedback about the service they receive). It also
includes our patients’ responsibilities which assist us in ensuring their best possible care. This information - provided in the form of a poster and brochure - incorporates components of the national Patient Rights Charter.
For more information related to our group clinical and quality scorecard, please see Life Healthcare's latest Integrated Report under the Investor Relations tab.
Life Occupational Health
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Acute Rehabilitation Services
Drug & Alcohol Rehabilitation
Hyperbaric Oxygen Services
Mental Health Services
Renal Dialysis Services
Quality and Clinical Excellence
Clinical Governance Committee
Quality management system
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