Our Quality Page Title

Quality scorecard


To ensure that quality in Life Healthcare is consistent and measured across all our units, we have developed a quality scorecard. The quality scorecard objectives are reviewed annually to incorporate feedback from customers/patients and their families, identified trends regarding the most prominent quality risks and the key goals and objectives of clinical outcomes improvement.

The 6 key aspects of the quality scorecard that are measured consistently across all our hospitals from 2014 include:

  • Patient satisfaction
  • Quality audit results
  • Patient health and safety
  • Employee health and safety
  • Clinical outcomes improvement
  • Environment

For more information surrounding our Quality scorecard, please see our Annual Financial Results